CEI supported Thye Hua Kwan Moral Charities Ltd (THK), a leading Social Service Agency in Singapore, to enable the development of the Functional Rehabilitation Outcome Management (FROM) System.
FROM aims to enhance staff competence and job satisfaction in care management and service outcomes for residents in adult disability homes and an adult day centre. This is an innovative service delivery model that supports functional rehabilitation for individuals with disabilities, and has the potential to be adopted nationwide.
CEI delivered an intensive series of nearly 15 training sessions over a three-month period for 35 THK trainers who will go on to train others. The training sessions focused on increasing trainers' knowledge of disability and on heightening awareness of person-centredness and functional outcomes in service delivery.
To introduce FROM to all the ground staff in the THK Adult Disability Homes and Centre, THK trainers conducted sharing sessions on FROM, supported by CEI. CEI also supported a pilot implementation of FROM concepts in THK service delivery using a coaching model, enhancing staff competency and enabling positive client and service outcomes.